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Frequently Asked Questions

Feeling like the new kid at school?

No worries! We want to help you feel settled and understand exactly what our pet services entail. We consider each of our clients a part of our family (including your fur babies). This isn't our first rodeo, so here's a list of answers to our most popular questions. Click on the questions below!

subjects for learning

  • How to Get Started
  • Services We Offer
  • Our Friendly Accommodations
  • Scheduling Policies
  • Cancellation/Last Minute Policies
  • Payment Questions

Getting Started

How to sign up for an account?To get started, click on “new client sign-up” button on the top right corner of the website. This will lead you to input your information and receive an activation email. Once you receive it, you will gain a temporary password and an invitation for a “Meet & Greet” (consultation appointment) with us to get to know each other!

What is a Meet & Greet? Why is it important?A “Meet & Greet” is our way of getting to know your pet care routine for dog walking and pet sitting. Verifying your information is crucial for us, and we want to answer all your burning questions. This meeting also lets you get to know us! We have a lot of pride in what we do and a lot of joy to share with you all as Houston dog walkers and pet sitters. Visit our Posh Pets Houston About Us page to learn more before we meet!

How to schedule a Meet & Greet?Meet & Greets will be scheduled by a calendar link seen in your account activation email. You must sign up for a new client account first!

Why is my account inactive?Once there’s been a few weeks of inactivity (not requesting a Meet & Greet appointment or pet visit), our system deactivates the user’s inactive account to ensure that our clients have reviewed and agreed to our policies that may change at any given time. Recreating the account will let the user re-read our business policies after creating the account again.

Can I schedule a Meet & Greet before I create an account?The way we give our invitation to a Meet & Greet is through the account activation email. Once you create your account, we can schedule a Meet & Greet before you update anything on your account profile (if you have any technological problems or issues).

Do I have to meet Posh Pets in person before my first service?You do not need to meet in-person for a Meet & Greet! We do virtual (online) calls, phone calls, and in-person meetings if we need to. Having a short meeting allows us to verify that all your pet care routine is correct before we actually provide our service.

Services We Offer

Do you walk dogs individually or in a group?At this time, we are only offering individual walks.

Do you offer dog training?We do not offer dog training services at this time.

Do you offer puppy visits?Definitely, we LOVE doing puppy visits. Period.

Do you offer pet sitting?Yes! We offer standard cat visits as well as 20 min, 30 min, 45 min, and 1-hour visits for all kinds of animals (including dogs, rabbits, guinea pigs, etc.).

Do you offer boarding?We do not offer dog training services at this time.

Do you offer dog running?We do not offer specific dog running visits, but our dog walkers can surely give a sprint or two while walking your dogs!

Do you offer overnight pet sitting?Sign up for our VIP Club Membership to gain access to our overnight pet sitting visits and garaunteed holiday pet sitting.

Friendly Accomodations

Do you offer GPS tracking of your route with my pet?Yes! Each visit report for dog walking or pet sitting will have a GPS route when you click on “View Report” on the top right side of the app chat. Our dog walkers and pet sitters start their timer and their GPS tracking on their mobile app, and you will receive the visit report of photos, GPS routes, and a status update. Super simple!

Can I request my walker to feed my pet?Your dog walker can certainly feed your pet, but it will cut into your walking time. Our walks are timed from when they enter your driveway to when they finish sending you your visit report from our app.

Do you administer medication?All our pet specialists (dog walkers and pet sitters) are trained to administer medication and follow the routine that you provide. Just let us know all your routine when you create your account and share your profile information with us. This will be important to share during your Meet & Greet.

Will I work with the same dog walker and pet sitter every time?There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable.

Are you dog walkers and pet sitters insured/bonded?Absolutely and 100% yes. We are bonded and insured for your peace of mind.

What’s the best way to get in touch?If you are new to our services, the best way to get in touch is to create a new client account and schedule your Meet & Greet appointment at the activation email. Otherwise, you can email us at office@poshpetshouston.com or call us at (832) 617-2554.

Scheduling/Last Minute Policies

Why do use time windows for services?Posh Pets uses time windows for service booking requests and scheduling to allow for potential emergencies or events out of our control which cause our travel times to fluctuate. The available time windows are as follows:

Early Morning (7:00am - 9:00am)
Morning (9:00am - 11:00am)
MidDay (11:00am - 1:00pm)

Can you accommodate last minute requests?We do our best to do last minute requests, but final confirmation will be based on the follow-up confirmation email that you will receive. We expect visit requests through our app/portal (preferred).

Do you offer automatic scheduling?We typically keep the same dog walker and pet sitter working in your home area, but your backup pet specialists will be equally as reliable if anything changes!

Cancellation Policies

What is your cancellation policy?For dog walking, we offer free cancellation (unless we show up to the visit for the unneeded visit). It will be a full charge if our dog walker or pet sitter arrives.

For pet sitting, there is no charge for visits more than two weeks out:
$1 charge for anything within the next two weeks
$2 charge for cancellation within the same week

How do I know if my walk request/cancel was received?The only way to be sure that your visit was canceled is by receiving the confirmation email. Request will show in the portal as well.

How far in advance do I need to book or cancel dog walking services?It is best to cancel at least the day before for dog walks and week(s) out before pet sitting. However, we understand that life events are always unexpected!

Payment Policies

How do I pay?You can view your invoices on the web portal or view “Settings” or “Invoices” in the mobile app. We also send an email about it for each charge. Once you’ve added a method of payment, your card will automatically be charged at 5pm the day prior to your first visit.

What payment options do you accept?We accept all major cards, Paypal, all major cards, gift cards, and even Zelle! Sorry, we do not take cash or check!

Do I pay more for a second or third pet?We do not charge for additional pets, but we may ask you to book longer visits to give proper time to for all your pets.

Is there an additional charge on holidays?Yes, and our additional holiday charge is $5 per visit!

How do I tip my dog walkers and pet sitters?There is an invoices tab on our client app portal, but you can tip your walker or pet sitter with cash in your home!

When will I be charged? When is payment due?We charge for your invoice at 5PM prior to the day of your first service.

Are there referral bonuses?Yes! We offer $10 for every pet sitting referral and $50 for every dog walking referral. Just make sure that they put your name in the referral section when they sign up for their account.

Do you offer automatic payments?Yes! Automatic payments can be arranged through the client app portal. Super easy for your convenience!

WHAT'S NEXT?

Not a customer yet? Schedule your pet visit by clicking the button below!

Posh Pets Houston

Your Friendly Neighborhood Pet Professionals | Serving the Houston Area

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